Careers

• Manage the planning & operation of the Front Desk. • Ensuring arrival & departure procedures are followed to ensure a positive guest experience. • Ensure that calls are dealt with in an efficient manner, delivering a high level of guest care. • Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability. • Management of standards and championing initiatives among your team. • Ensure filing & administration in the department is in order. • Recruitment & training of new team members. • A focus on constantly improving and driving the team in enhancing the guest experience. A demonstrated knowledge of training and implementing SOPs is important. • Maximize room occupancy at best rates and use up-selling techniques to promote our hotel and dining services. • Set departmental objectives, standards, work schedules, budgets, policies, and procedures • Monitor the appearance, standards and performance of the team with an emphasis on training and teamwork • Maintain and deploy good communication and working relationships with the various departments • Monitor staffing levels to cover business demands. Support, promote and actively source personnel for your team.