Our Values

Our Values & Beliefs

  • Authenticity:

We are, and we value, real, genuine and honest people. A sense of goodwill is essential in every interaction. 

  • Happiness:

To deliver a truly positive experience, it is vital that we ourselves are happy. The well-being of our guests is paramount as is the contentment, personal growth and happiness of our team. 

  • Integrity and Fairness:

We strive to maintain a bond of integrity and fairness that is mutually respected by all staff at every level and that is also extended to all guests and industry partners. 

  • Trust and Dependability:

Our guests, partners and colleagues trust us to deliver on our promises. We value this belief in our service and product and we in turn consider trust and dependability to be a key components to all successful relationships.

  • Hard Work & Dedication:

We rely on the combined efforts of each member of our team to realise the aspirations of all of our stakeholders. A strong work ethic, attention to detail and an unwavering dedication to superior service are values which we hold in high regard. 

  • Appreciation:

We are fortunate to enjoy long term and loyal support from our guests, industry partners and colleagues. We welcome wonderful people to our properties on a daily basis and we appreciate their loyal custom. We also work with great people within, and external to, our organisation. We are grateful for each other and for the commitment, creativity and knowledge each person brings with them each day. 

Social Corporate Responsibility: 

The Hayfield Family Collection is committed to a sustainable future and to improving the social, economic and environmental well-being of the community. Through our actions we hope to inspire others to adopt practices that reduces energy usage and waste in order to create a cleaner, safer place to live and work. We aim to do this through the implementation of the highest standards of environmental practice resulting in an environmentally friendly organisation. Through communication and training, our employees and contractors will be encouraged and assisted to enhance their awareness of the impact that each and every one of us have upon the fragile environment in which we co-exist.  We are committed to investing in the communities where we do business and take care of people and places. Great Southern Killarney is part of the Tidy Towns initiative in which team members dedicate time to maintaining a clean and safe environment in Killarney and enhancing the beauty of the town. We realise that our actions have reactions and we aim to collectively act responsibly and contribute to the sustainable development of the neighbourhoods in which our hotels operate. We are also committed to quality, excellence and customer satisfaction. We aim to exceed our guests’ expectations and ensure complete satisfaction. We are responsible for equality in the workplace and our system of recruitment, participation and professional development ensures equal opportunities and implement measure to ensure a good working environment.